Refund Policy
Non-Refundable Premium Access
- Digital subscriptions and premium access are generally non-refundable once the subscription has been successfully activated.
Verify Before Purchase
- Before making a payment, users should carefully verify the selected plan, subscription duration, price, simulation option, and any applicable coupon or promotional offer.
Activation Issues
- If a payment is successfully completed but premium access is not activated due to a technical or payment-verification issue, the user should contact support with the payment or order reference. The issue will be investigated and access will be activated if the payment is verified.
Duplicate or Failed Transactions
- Duplicate payments, failed transactions, or payments deducted without successful order completion will be reviewed individually.
Refund Processing
- If a refund is approved, it will be processed according to the applicable payment method or payment provider's process.
Coupons & Promotional Offers
- Coupon discounts and promotional offers do not create any additional refund entitlement. Refund eligibility will be determined based on the actual payment and circumstances of the transaction.
Simulation Credits
- Simulation add-ons are digital credits. Once simulation credits have been successfully added to an account and used, they are non-refundable. Unused simulation credits remain subject to the platform's carry-forward rules.
Contact Support
- If a user experiences a payment, subscription, or access issue, they should contact the support email displayed on the website and provide the relevant account and payment or order reference.
Fraud Investigation
- The Quantum Minds reserves the right to investigate suspected fraudulent, abusive, or manipulated transactions before processing any refund.